Privacy Policy

Last updated: May 24th, 2018

Here at pluumo we take your privacy seriously. We are interested in making packaging more sustainable, not sharing your personal information! 

We will not share any personal data collected about you with any third parties for marketing or advertising purposes. We do however collect personal information for the sole purpose of delivering you an excellent service as we run our core business. 

To adhere to the GDPR privacy rules set out by the European Union, this privacy policy outlines what type of information we collect and why. It also outlines which trusted third parties we share data with as part of delivering our service.

If you have any further questions about our privacy policy or other related matters, please email info@pluumo.comand we will be happy to respond.  

Be sure to also read our Terms and Conditions as well!

Who We Are

pluumo is the trading name of AEROPOWDER Ltd, a company based in the United Kingdom. AEROPOWDER’s registered address is Kemp House, 160 City Road, London, EC1V 2NX.

We are a start-up developing sustainable product from waste feathers. For more details, please visit www.aeropowder.com

Our Data Protection Officer is Ryan Robinson.

Why We Collect Information

We only collect personal information that is necessary to the running of our business. These legitimate interests include selling and supplying goods to our customers, running our website, promoting our services, understanding our customers and their behaviour. 

The Types Of Information We Collect

We may collect the following information about you: your name, contact details (including postal address, email address and telephone number), your location, your marketing preferences and your correspondence with us. This information may be obtained from you voluntarily, or accessed by publicly available resources. 

We do not collect any information of any kind on children under the age of 13. If you believe that information has been collected in error, please contact us.

Website Visitor Monitoring

We collect data to understand how you and others visit our website and interact with its contents, so that we can improve it and our marketing. Such data includes the number of visitors that have accessed our website, the rough geographic location of visitors and the names of businesses that have visited our site (as determined by IP address).

We use a variety of third-party services to help us to monitor visits on our website. These include Google Analytics, Leaderfeeder and Squarespace Analytics. The only information collected from visitors are industry standard internet logs and browsing patterns. We do not use such data to personally identify an individual, and do not allow our third-party processors to do so either.

If you wish to know more about our relationship with our third party processors, please visit their websites and respective privacy policies.

Website Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from our web site and stored on your computer's hard drive.

We use cookies to collect information about browsing habits and helps us to improve our website, and are how we are able to monitor website visits as outlined above. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Customer Management

We store relevant information related to our existing and potential customers using Hubspot, a third-party customer relations management software. Information can include professional contact details such as names, email addresses, telephone numbers and postal addresses, and details of ongoing correspondence. 

Mailing List

As part of the registration process for our newsletter, we collected personal information in the form of an email address. This is then used to form a mailing list, so that we can send out our newsletter.

We use a third-party provider, MailChimp, to deliver our newsletter. MailChimp also allows us to gather statistics around email opening and clicks using industry standard technologies so that we can monitor and improve our newsletter.

We will only ever send you a newsletter if you have explicitly consented for us to do so during the sign-up process. If you ever wish to stop receiving correspondence from us, you may unsubscribe from our newsletter by clicking on the ‘Unsubscribe’ button at the bottom of our newsletter or emailing your request to info@pluumo.com

If you wish to know more about Mailchimp and how personal data is used, you can visit their website and privacy policy.

Web Chat Services

On our website, we use a third-party provider, Pure Chat, to enable us to chat in real time with visitors to have questions. We collect personal information during this process.

If you wish to know more about Pure Chat and how personal data is used, you can visit their website and privacy policy.

Compliance With Laws

We will disclose your personal information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Data Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant UK and EU legislation.

Links To Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any substantial material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Rights to Privacy

If at any point you wish to obtain a copy of the personal information that we hold for you, or to remove it from our records, then email us at info@pluumo.comas we would be happy to fulfil your request. It may take us up to 30 days to get back to you though!

Contact Us

If you have any further questions about this Privacy Policy, please contact us by email at info@pluumo.com